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Support
x-dream-group is an independent support partner that acts in your interests. We understand your business, your workflows, the underlying products, and the technology.
Everyone appreciates it when their systems perform exactly as designed. Management often assumes that a solid technical foundation for daily business is a given. Administrators enjoy seeing dashboards filled with green lights, operators complete their daily tasks smoothly, and supervisors handle expected exceptions with ease. So far, so good.
But then, suddenly, the operator’s GUI starts triggering errors, supervisors have no plan B for the current situation, administrators see more and more red lights on the once beautifully designed dashboard, and management’s patience begins to fade. What now? You stay calm — no need to panic — because you have all the vendors’ support numbers, email addresses, and contact forms ready. If you’re lucky, a few hours later everything is back on track, and the dashboard lights turn green again.
Unfortunately, this best-case scenario rarely happens. In reality, every vendor focuses only on their own products, often with good explanations as to why their component is functioning correctly. But when systems are integrated across multiple vendors and workflows, you need more than individual product support — you need comprehensive Media-IT support services.
This is when a true service partner becomes essential — one that takes responsibility for the entire ecosystem across the full production chain and provides technical support for broadcast systems.
x-dream-group offers 24/7 support for production and post-production systems, ensuring that issues are addressed quickly and effectively. Our expert team provides support for product & workflow system integration, understanding your business, workflows, technologies, and products — and always acting in your best interest.
how we help
- 24/7 support
- remote support
- different support plans
- support for both products and workflow systems